Every call your team makes,
read and on the record.
Speech Rec turns recorded customer calls into compliance evidence and revenue intelligence — the risk phrases, intent signals and QA scores that matter, surfaced automatically.
Example: a brokerage call. The watchlist behind it is editable per client.
Catch the phrase before the regulator does
Every call is scanned against a severity-graded watchlist — guarantee, misrepresentation, pressure, suitability and evasion — deterministically, with no model in the loop. The phrases are yours: edit the list in the app, or add a tracker term for a product line or a competitor. Flags roll up per agent, escalate when they cross the line, and land in a tamper-evident audit trail.
- ✓ Deterministic phrase surveillance on a watchlist you edit
- ✓ QA scoring and one-click escalation to a reviewer
- ✓ Monday-morning compliance digest, by email and Slack
Same detector, your vocabulary
The scanner does not know your sector — it knows the phrases on your watchlist. One list ships by default, written for retail FX and CFD conduct. Entries are yours to add or remove in the app — each with a phrase, a severity and a category.
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Brokerage & investment
Guaranteed returns, pressure to fund, unsuitable funding sources, off-record requests. Instruments and asset classes are recognised out of the box.
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iGaming
Affordability wording, responsible-gambling phrasing, bonus and wagering terms, self-exclusion. Your own game verticals go on the tracker list.
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Insurance
Cover and exclusion claims, renewal pressure, demands and needs, vulnerable-customer signals — alongside the policies you actually sell.
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Wealth & advice
Risk-profile language, fee and charge disclosure, capacity for loss, vulnerability signals. Products and wrappers go on the tracker list.
Five conduct categories ship as standard — guarantee, misrepresentation, pressure, suitability and evasion — with a sixth, tracker, for anything else you want counted: a product line, a competitor, a campaign.
See the money on every call
Speech Rec reads intent and stance, the products and objections that came up, and whether a follow-up was actually booked — then correlates each call to your CRM contact so a manager knows exactly who to call back first.
- ✓ Intent scored 0–100, with the reasons it landed there
- ✓ Instrument recognition ships for trading desks; anything else is a tracker term
- ✓ Pipeline by stance, and the interested calls with no callback booked
Example: a trading desk. Anything else you want counted goes on the watchlist as a tracker term.
Who talked, who listened, who improved
When calls are diarised, Speech Rec measures talk ratio, longest monologue, dead air, interruptions, questions asked and speaking pace — and rolls it into an agent scorecard that trends week over week. No speaker labels, no fabricated numbers.
- ✓ Talk-time balance and monologue detection per call
- ✓ Agent scorecards with a weekly trend line
- ✓ Coaching flags a manager can act on in minutes
Run it on your own infrastructure
Self-hosted, transcription runs on your own machine with faster-whisper and the write-up runs through your own AI account, so nothing about a recording has to leave your network. Prefer us to host it? The app states exactly which processors touch your data, and where.
- ✓ On-machine ASR — no audio upload required
- ✓ Role-based accounts, PII redaction, DSAR export
- ✓ Runs local, or on your own cloud — your choice
- ✓ Fully white-label — your name, logo and colour throughout
Three steps from a call to an answer
No rip-and-replace. Point your recordings at it and read the intelligence.
Record or import
Drop in a file, or wire up Twilio, Telnyx or your VoIP call-recording webhook. Bulk import is one queue away.
Transcribe on your machine
faster-whisper transcribes and diarises locally. Nothing is sent to a transcription vendor.
Read the intelligence
Compliance flags, sales signals, QA and coaching land on one dashboard — and in a morning digest.
See it on your own calls
Tell us about your desk and we will walk you through it — compliance flags, deposit intent and QA on example calls — then run a pilot on your own recordings. Or email info@speechrec.app.